I want to give you the best possible service. However, if at any point you become unhappy or concerned about the service I have provided then you should inform me immediately, so that we can do our best to resolve the problem.
In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and I will do my best to resolve any issues at this stage. If you would like to make a formal complaint, then you can read the full complaints procedure here [Complaints policy]. Making a complaint will not affect how your case is handled.
The Solicitors Regulation Authority can help if you are concerned about the firm’s behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
You can raise concerns with the Solicitors Regulation Authority www.sra.org.uk/consumers/problems/report-solicitor.page
What to do if we cannot resolve your complaint.
The Legal ombudsman can help you if I cannot resolve your complaint. They will look at your complaint independently and it will not affect how your case is handled.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with me first. If you have, then you must take your complaint to the Legal Ombudsman within 6 months of receiving a final response to your complaint and not more than six years from the date of act/omission:-or not more than 3 years from when you should have know that there was cause for complaint.
If you would like more information about the Legal Ombudsman please contact them:-
Call 0300 555 0333 between 9am to 5pm.